FAQs @ Frequently Asked Questions
Have you had any doubts? Do not worry! In this section you will find all the answers to your questions. Take a look at the most frequently asked questions that our clients usually have, you will surely find the answer to your question.
If you still cannot find the answer you were looking for, we will be happy to assist you by phone (+34) 937 664 130, or by sending an email to reservas.lespalmeres@dwohotels.com. You also have the possibility to contact us through the contact form on our official website.
What time can I enter the room?
The time of entry to the room is from 14:00. If you arrive earlier, you can leave your luggage, enjoy our facilities and make the necessary arrangements at reception
What time should I leave the room?
Check-out must be done before 12:00
If you book directly with us, it is possible until 2:00 p.m. subject to availability.
If you book directly with us, it is possible until 2:00 p.m. subject to availability.
I plan to be late. Until what time can I check-in?
You can do the check-in 24 hours a day
Is the entrance to the hotel open during the night?
You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.
Is there a possibility of doing a late check out?
The late check-out gives permission to enjoy the room until 7:00 p.m. and has an additional cost of €30.
Late check-out must be requested directly at reception and is subject to availability.
Late check-out must be requested directly at reception and is subject to availability.
Can I bring my pet?
We regret to inform you that we do not accept pets
Does the hotel have parking?
We offer a closed Parking 350 meters from the hotel.
The price is 12€/day per vehicle (car or motorcycle).
Our parking spaces are limited and subject to availability.
Direct payment at the hotel reception.
The price is 12€/day per vehicle (car or motorcycle).
Our parking spaces are limited and subject to availability.
Direct payment at the hotel reception.
Does the infinity pool have any restrictions?
The infinity pool is located on the 5th floor with panoramic views of the sea and the city.
Access to the infinity pool is allowed for children over 13 years of age.
Access hours are from 10:00 a.m. to 8:00 p.m.
The price is €5 per person per day for standard rooms. Direct payment at reception.
Access included for Superior rooms.
Access to the infinity pool is allowed for children over 13 years of age.
Access hours are from 10:00 a.m. to 8:00 p.m.
The price is €5 per person per day for standard rooms. Direct payment at reception.
Access included for Superior rooms.
Is it necessary to reserve to access the Spa?
Yes, prior reservation is necessary. You can book directly at reception.
The price is €5 per person/hour.
Children's access to the Spa is free (children from 3 to 12 years old included).
Can children access the Spa?
Yes, children can always access under the supervision of an adult.
The price is €5 per person/hour.
Children's access to the Spa is free (children from 3 to 12 years old included).
Can children access the Spa?
Yes, children can always access under the supervision of an adult.
Are drinks included in the meals?
Drinks are only included in the Club Select regime.
I have a food intolerance. Can I eat at the hotel buffet?
Our staff is qualified to offer food suitable for people with food intolerances or allergies. You only have to notify us in the observations of your reservation and / or directly at the hotel.
At what age is the child rate considered?
Up to 11 years is considered a child rate. With 12 years or more it is considered an adult rate.
Are there pool or beach towels?
Pool and beach towels are only available in Superior and Club Select rooms.